Terms
This page explains how World of Elan SIA works when arranging access, travel, hospitality, and third‑party services. In high‑demand environments, availability and third‑party rules are decisive.
Our role
- We act as a curator and coordinator. Unless stated otherwise in writing, third parties operate and deliver the underlying services.
- We use reasonable efforts to source, recommend, and secure services aligned with your intent, privacy needs, and timing.
Access and availability
- Access is never guaranteed until confirmed in writing. Many access paths require third-party approval, allocation, or identity checks.
- If a preferred layer becomes unavailable, we will propose alternatives that preserve intent, privacy, and quality.
Discretion
- We share only what is necessary to fulfil an engagement, on a need-to-know basis.
- Where required, confidentiality terms or an NDA can be agreed in writing.
Third-party conditions
- Suppliers may impose entry rules, dress codes, identity checks, usage limitations, or photography restrictions.
- Supplier terms may include non-refundable elements once committed. We flag material constraints before you confirm.
Limitation of responsibility
- We are not responsible for acts, omissions, delays, or failures of third-party suppliers where we are acting as coordinator/agent.
- Where a claim relates to a third party, you agree to cooperate with any reasonable claims process and documentation required to pursue recovery.
What is different vs typical concierge terms
- Privacy-first default with minimal data sharing.
- Explicit "access is confirmed only in writing" standard.
- Need-to-know fulfilment channels and optional NDA posture.